pelc_ipiresies

All our products are accompanied by detailed instructions for installation and use in Greek and English.

They are covered by a two (2) year product warranty and a 10 year spare parts warranty.

We have a very experienced support department that ensures the smooth running of the facilities and that’s why we give support without an expiry date.

Frequently Asked
Questions

Panel
Automation

The network is experiencing very large fluctuations so the monitor interrupts its output to protect the pump motor, or you have set the monitor sensitivity too low for the current conditions (e.g. 5%). Try setting the sensitivity to a higher value, e.g. 15%, to eliminate the problem.

The three phases are connected in the wrong order (sequence) so you must reverse any two of them for the relay to arm (phase sequence check).

The electrodes of the level controller are connected with an excessively long small-diameter cable (more than 300 metres). Either reduce the length of the cable, or replace the cable with a thicker cable or use an adjustable sensitivity level controller.

Frequently Asked
Questions

Wireless
remote control

Check if there is an INVERTER device or other special electronic or wireless device operating in the pump station area. If so, it is very likely that during its operation it creates strong electrical noise which prevents the proper operation of the receiver.In this case, the receiver must be removed from the source of the noise and placed in a separate metal box. You can purchase a special network noise filter for best results.

When both of the above problems exist (long distance and lack of visual contact), then the only solution is to install an intermediate Transponder station at a third point which has the best possible visual contact with both the tank and the pump station.

When this happens, you must thoroughly check the connection between the antenna and its cable by unscrewing and re-screwing the special connector on the cable that connects the antenna to the receiver or transmitter. It is also a good idea to check the power supply of the transmitter and receiver (you will need a digital multimeter) to try to identify faulty connections.

There is probably another wireless remote control with the same code operating in the same geographical area. This should not happen (it is not allowed to arbitrarily change codes on the devices), but if it does, you should ask us for a new code for your system to eliminate the problem.

Frequently Asked
Questions

GSM devices

Make the following checks:

a. from any mobile phone, call the number of the GSM device (with the device in operation). If the call shows that the device is off the network, then check anything related to its power supply, power supply voltage and battery status, if any. The battery is checked by disconnecting it from its cables and must have the correct voltage (12V usually) regardless of whether there is mains voltage or not.

b. if all of the above is correct, remove the SIM card from the GSM device and insert it into a mobile phone. Call the help number of your provider to check if the SIM has sufficient remaining credit.

c. if so, make and receive a call and an SMS to and from any other mobile phone to make sure the connection is fully functional.

d. while having the SIM card in the phone, check if the signal is sufficient in the area. If there is a low signal problem, you can request a special high gain antenna.

The SIM card has no credits or, more rarely, has an outgoing call block. Buy calling cradit or contact your provider to request the unblocking.

The most common mistake in these cases is that when writing the recipient’s SMS programming, e.g. FR1,306912345678 I leave a blank space, or do not use the correct ENGLISH characters.

What happens in these cases is that the area in which the GSM device is located has a very low average sunshine level, resulting in a negative energy balance. The solution lies in replacing the solar panel that charges the battery with a higher power panel that can deliver greater amounts of energy to it, with the same amount of sunshine.

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